Error starting gINT

Problem

An error message displays when starting gINT, or the gINT splash screen shows and hides and the application doesn't start.

Solution

  1. Update the Bentley Connection Client application. The latest version is on https://softwaredownloads.bentley.com.
  2. Set the monitor resolution to no more than 1920 x 1080.
  3. See Microsoft Access database engine, this is the most common issue.

  4. Fatal Error - unrecognized database, .gpj or .glb.  Refer to  

  5. The setup.gsh file is corrupt, try deleting this file, then reopen gINT:
    1. gINT 10.1+: %USERPROFILE%\AppData\Local\Bentley\gintCL\setup.gsh
    2. gINT 10.0 or older: %USERPROFILE%\AppData\Local\Bentley\gINT\setup.gsh
  6. Error: could not load default windows printer.  Solution is to manually set a printer in windows, and if need be install a printer.
  7. If you installed a new gINT version on over an older gINT version, in some cases gINT will not run.  Uninstall all versions of gINT then install the new version again.  This is rare.
  8. A font may be missing, seems to happen on Microsoft Surface laptops more.  Refer to